Frequently Asked Questions
Everything you need to know about your MARGESHERWOOD experience.
Where does MARGESHERWOOD ship from and which countries do you serve?
All orders are dispatched from our headquarters in Seoul, South Korea. We offer worldwide express shipping to over 150 countries via DHL and FedEx.
What is your return policy for international orders?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags and protective packaging intact. Please note that return shipping costs and duties are the responsibility of the customer.
How should I care for my MARGESHERWOOD leather bag?
Our bags are crafted from high-quality cow leather. To maintain the shape and finish, avoid exposure to direct sunlight, moisture, and oil. When not in use, store your bag in the provided dust bag filled with tissue paper.
Are customs duties and taxes included in the total price?
For most international destinations, duties and taxes are not included in the checkout total. Customers are responsible for paying any import fees required by their local customs office upon arrival.
How can I track the status of my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized regional payment options like Eximbay to ensure a secure checkout process.